Platform Features

One Platform for the Entire Claims Lifecycle

Streamline claims operations with end-to-end claims management, workflow automation, and reporting in a single configurable platform.

Dashboard & Reporting
Workflow Automation
Claims Management
Dashboard & reporting

Real-time visibility across your claims portfolio

Gain instant insight into claim volumes, team performance, and service levels with live dashboards and configurable reporting, all without relying on spreadsheets.

Executive dashboards
SLA monitoring
Export and BI integrations
Claims performance metrics
Custom reporting and analytics
Key Outcomes
Reduce manual reporting
Improve service standards
Make data-driven decisions
Dashboard titled Claim Duration Insights showing operational performance and lifecycle bottleneck analysis with metrics including average delay 124 days, median 40 days, max delay 1,871 days, average processing 169 days, median 122 days, and max processing 1,166 days. Bar charts present claims by reporting delay and processing duration across time ranges from 0-3 months to over 5 years for reporting delay and 0-3 months to 3-4 years for processing duration. Reporting delay is the days between loss date and report date; processing duration is days between report and claim closure date. Live Report indicator shown.
User interface showing task workflow with two completed tasks dated 28 Oct 2025 at 14:26: 'Task created' for a system event (Claim submitted) by Admin claimsgateway, and 'Task Completed' marked automatic by System, followed by a pending task labeled 'Send an email'. A woman with long dark hair, wearing a light-colored top, is in the background, partially visible with a neutral expression.
Workflow automation

Drive efficiency through intelligent automation

Automate routine tasks, approvals, notifications, and escalations with configurable workflows and business rules that ensure every claim follows the right process.

Automated task creation
Escalation workflows
Email automation
Conditional logic
Configurable workflows
Key Outcomes
Accelerate claim resolution
Improve process consistency
Increase team productivity
Claims management

Manage every claim from FNOL to settlement

Centralise the entire claims lifecycle in one platform, giving your team a single source of truth across claim lodgement, task management, documents, communications, and payments.

Claim lodgement
Task routing
Document management
Client correspondence
Expenses & payments
Key Outcomes
One source of truth
Complete claim visibility
Faster claim resolution
Claims Management dashboard showing task routing with Assessor Review assigned to Alex Chen marked in progress, Document Collection assigned to Sarah Kim completed, and unassigned Settlement Approval pending; document section lists Policy_Certificate.pdf, Incident_Photos.zip, and Repair_Quote.pdf with file sizes and upload dates; correspondence section shows Acknowledgement sent email on 15 Sep, Quote request email on 16 Sep, and Client follow-up phone call on 18 Sep; buttons for Create New Claim, Route Task, Upload Document, and New Message.

See ClaimsGateway tailored to your claims process

Book a personalised demo and we'll show you the features, workflows, and automation most relevant to your team and claim types.

Book a Demo

Cloud-based claims, data and workflow management software built for the future of insurance.

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