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The insurance sector is at the early stages of seismic digital change, with tech platforms and artificial intelligence combining to deliver more streamlined processes, creating time for increased customer-focus, and ensuring insurance as a proposition is sustainable in the long term.

Over the next five years, the insurance industry is set to undergo a digital revolution, with tech and AI becoming increasingly foundational for insurers, underwriters, and brokers alike.

For clients, the true value of insurance is only ever seen when the time comes to make a claim. Premium costs are one thing. But that only matters if, when they make a claim, it’s handled exceptionally well.

The insurance industry regularly moves through hard and soft markets – and a soft market can often mean decreased profitability and increased competition.