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FAQs

Find answers to common questions about ClaimsGateway pricing and plans.

How does ClaimsGateway work?

Our claims management software streamlines the claims process, automating tasks and providing real-time data insights.

Is the claims management software customisable?

Yes, our system offers pre-built, configurable workflows for all major claim types. Configuring a workflow can be done within the software. You can also create new claim types with your own workflows.

How long does implementation take?

ClaimsGateway is a cloud-based software platform that is ready to be deployed immediately and customised to your requirements.

Can ClaimsGateway integrate with our existing systems?

Yes. ClaimsGateway supports both secure data migration from legacy systems and integration with third-party software via API. Our team can help transfer historical records and connect with existing business systems, including Zendesk, MYOB Acumatica, Steadfast Insight and Salesforce, ensuring a seamless transition and streamlined claims management.

What types of claims does ClaimsGateway support?

ClaimsGateway supports a wide range of insurance lines, accommodating any class of risk from standard property and motor claims to complex liability, construction, injury, and workers' compensation cases. Its flexible architecture allows it to adapt to diverse business lines and specific operational workflows.

Is ClaimsGateway suitable for small brokers or only large enterprises?

ClaimsGateway is designed for both growing brokers and large enterprises. The platform scales with your business, supporting small teams while handling high claim volumes and complex workflows as you grow. With structured workflows, automation, and real-time visibility, ClaimsGateway helps teams of any size operate more efficiently and deliver better claims outcomes.

Where is data stored, and is it secure?

ClaimsGateway is a secure, cloud-based, no-code platform with data stored in managed cloud environments. The platform is developed by an organisation that maintains ISO 27001 certification, ensuring the highest international standards for information security management systems (ISMS).

What support is included?

ClaimsGateway provides end-to-end support, including onboarding, workflow configuration, user training, and ongoing technical support. Customers also benefit from continuous platform updates and enhancements.

How does pricing work?

ClaimsGateway offers a scalable, usage-based model. This ensures you only pay for what your business needs.

Does ClaimsGateway replace my existing policy management system?

No. ClaimsGateway acts as an integration layer to connect existing CRM, document management, and PAS systems, improving workflow efficiency without requiring a system replacement. It enhances visibility and streamlines operations by bridging the gap between current technology and modern workflow demands.

Why choose ClaimsGateway over traditional claims management systems?
ClaimsGateway combines configurable workflows, automation and real-time reporting in a single platform, replacing the manual processes and disconnected spreadsheets that traditional claims management systems rely on.

Discover the power of ClaimsGateway

If you're ready to simplify your claims process and streamline your workflow, get in touch with us today.

Book a Demo
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Cloud-based claims, data and workflow management software built for the future of insurance.

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