Why ClaimsGateway

We're revolutionising the way claims are managed

We're an Australian InsurTech helping insurers, brokers, TPAs, underwriting agencies and self-insured organisations manage claims through a single connected, no-code platform from First Notice of Loss through to settlement.

Our industry awards and memberships

What makes ClaimsGateway different

A configurable data and workflow platform built for the complexity of modern claims operations.

Two overlapping modal windows on a colorful gradient background. The left modal titled 'Create new trigger' contains dropdown menus for Type set to 'Closure of another task', Task type set to 'Send acknowledgement to client', and Conditions with status 'is equal to Open' or indemnity 'is equal to Approved'. The right modal titled 'User Roles & Permissions' includes a Role dropdown set to 'Claims Manager' and toggles for permissions: View Claims, Edit Claims, and Approve Payments enabled, while Delete Claims, Manage Users, and System Config are disabled. Buttons at bottom right read Cancel and Save.

Unique Workflow

Tackle any requirement

Consolidate claims management into one configurable platform, connecting your apps, people, and processes. This streamlined approach enhances efficiency and fosters collaboration across your organisation.

Seamless integration and automation

Advanced reporting and analytics

No code configuration

User, role and permission controls

Improve Efficiency

Maximise efficiency and automation

Automate repetitive tasks so your team can focus on strategic, high impact work. This not only boosts productivity but also fosters creativity, allowing your team to innovate and drive success.

Eliminate manual bottlenecks

Real time status updates

Streamline collaboration

User interface showing Claim #2527 details with incident description: rear-ended at intersection, no injuries reported. Incident type is Motor Vehicle with date 28 Oct 2023. Steps include Send to Insurer and Update Indemnity Decision checked, Repair Follow-up highlighted, Approve/Decline Expense and Follow up Insurer pending. Automated tasks show Send acknowledgement to client and Follow-up for repair quote and images completed, with 24hr SLA started. Buttons for Cancel and Submit Claim are visible.

Dashboard titled Claim Duration Insights showing operational performance and lifecycle bottleneck analysis with metrics including average delay 124 days, median 40 days, max delay 1,871 days, average processing 169 days, median 122 days, and max processing 1,166 days. Bar charts present claims by reporting delay and processing duration across time ranges from 0-3 months to over 5 years for reporting delay and 0-3 months to 3-4 years for processing duration. Reporting delay is the days between loss date and report date; processing duration is days between report and claim closure date. Live Report indicator shown.

valuable insights

Turn data into intelligence

Track progress, identify trends, and prevent bottlenecks with real-time analytics. Additionally, leveraging structured data can enhance insights and drive more informed decision-making.

Set up automatic payments

Track payment history easily

Reconcile with a few clicks

Manage productivity & deadlines

Empower your workforce

An intuitive platform that guides users through every step, end to end. It simplifies complex processes, making every task straightforward and manageable.

Pre built, configurable workflows

Automatically assign tasks and follow ups

Easily track claims from start to finish

An intuitive dashboard for company wide visibility

Dashboard showing task summary and open tasks list: 12 open tasks, 4 tasks due, 0 overdue, 28 open claims. Open tasks include Request assessor report (Assessment, due 18 Sep 2026, in progress), Follow up insurer (Communication, due 19 Sep 2026, open), Review settlement reserve (Finance, due 21 Sep 2026, in progress), and Collect documents (Documents, due 24 Sep 2026, open). Includes Assign Task button and pagination showing 1-4 of 86 tasks.

Better claims experiences start with better claims processes. Discover how ClaimsGateway can help your organisation work smarter, move faster, and deliver better outcomes.

Who we serve

Insurers

Brokers

TPAs

Underwriting Agencies

Transport & Logistics

Sporting Organisations

Self Insured Organisations

Cloud-based claims, data and workflow management software built for the future of insurance.