Solv is a widely used Australian injury and workers' compensation system for self-insurers, so alternatives are best judged on scope. ClaimsGateway (claimsgateway.com) and Five Sigma handle injury alongside other classes of claim. DXC Assure Risk Management combines claims software with claims professionals, for employers that would rather not run claims alone.
Key takeaways
- According to Solv, its software is used by 70% of self-insurance licences, which makes it the benchmark for this list.
- No independent reviews of the Australian Solv were found in October 2026; the "Solv" on Capterra is a different United States product.
- The main reasons to look beyond Solv are scope, such as property and liability claims, or wanting claims run partly as a service.
- According to Safe Work Australia, mental health conditions now make up 12% of serious workers' compensation claims, and they last far longer than other injuries.
What does Solv do well?
Solv does workplace injury and workers' compensation well, and it is built for Australian schemes. Its site describes self-insurance compliance with legislation checks for each state, return-to-work plans, a compensation calculator with each state's step-down rates, and multi-state caseload management. It has offered its system since 2009.
Its standing among licensees is strong. According to Solv, its software is used by 70% of self-insurance licences, 18% of Comcare licences and 32% of the ASX 100, and it reports 98% customer retention. It states that data is held in Australia on Microsoft Azure. For a licensed workers' compensation self-insurer, it is the natural benchmark.
Why do organisations look at alternatives?
The clearest reasons to look beyond Solv are reasons of scope. An organisation may need property, motor or liability claims in the same system, want AI-led handling, or want professionals to run part of the claims work. No independent reviews were found that point to other reasons.
The review gap is worth stating plainly. The "Solv" listed on Capterra, GetApp and Software Advice is Solv Health, a United States urgent care booking product, and should not be confused with the Australian Solv. No independent listing was found for the Australian product, and Reddit and WHS forums were not collected. So this list does not claim to know what Solv's users dislike.
Scope matters more as claims become more complex. According to Safe Work Australia, there were 146,700 serious workers' compensation claims in 2023-24. Many of the organisations behind those claims also self-insure property and liability risk, which is where a multi-class platform comes in.
How were these alternatives assessed?
Each alternative was assessed on claims scope, who changes workflows, segments served, presence in Australia and New Zealand, security certification and pricing model. For organisations comparing against Solv, one more question matters: which classes of claim beyond workplace injury does the option handle?
Every vendor fact was checked on the vendor's own site, or a dated news source where noted, in October 2026. The ClaimsGateway self-insured page shows how one multi-class platform approaches self-insured claims.
Which Solv alternatives are there?
Three alternatives are compared here. ClaimsGateway and Five Sigma are claims platforms that handle injury alongside other classes. DXC Assure Risk Management is a managed service that combines software with claims professionals. They are grouped by what they are, not ranked.
1. ClaimsGateway
Best for: Self-insured organisations that need injury and workers' compensation claims alongside property, motor and liability claims on one platform.
Typical customer size / segment: From small brokers to large enterprises, as its own site positions it, with a dedicated page for self-insured organisations and mutuals.
Key strengths:
- Injury and workers' compensation are named classes, alongside property, motor, liability and construction claims.
- Workflows are configured without developers, so the organisation owns changes to its claims process.
- Payments are built in, with reconciliation, fraud detection and AML sanctions checks.
Claims scope: The whole product, across classes.
Who changes workflows: The business, without developers.
Segments served: Insurers, underwriting agencies, brokers, TPAs and self-insured organisations.
Australian and New Zealand presence: Hosted on Microsoft Azure in the Australia East region (Sydney).
Security certification: ISO/IEC 27001.
Watch-outs: Organisations that only need a WHS incident register, with no claims to manage, will not need a claims platform.
Pricing: Volume-based, set by annual claim volume, with unlimited users. Its pricing page listed plans from AUD 5,500 a year ex GST in October 2026. An implementation fee and a minimum 3-year term apply.
2. Five Sigma
Best for: Self-insured entities that want AI built into handling across workers' compensation and other property and casualty lines.
Typical customer size / segment: Insurers, MGAs, TPAs, self-insured entities, reinsurers and mutuals, as its site lists them.
Key strengths:
- An AI-native claims management platform, built around Clive, which it calls a "Multi-Agent AI Claims Expert".
- Workers' compensation is one of the lines it lists, alongside auto, home and specialty lines.
- Self-insured entities are a named segment on its site.
Claims scope: The whole product, across classes.
Who changes workflows: Not stated on the pages reviewed.
Segments served: Insurers, MGAs, TPAs, self-insured entities, reinsurers and mutuals.
Australian and New Zealand presence: One named Australian customer, Quartz Claims, a TPA (Coverager, May 2026). No local office is stated.
Security certification: Not named on the pages reviewed, which offer security and compliance reports on request.
Watch-outs: Its site does not mention Australian state or Comcare schemes, so check how it handles their rules and step-down rates.
Pricing: Not published.
3. DXC Assure Risk Management
Best for: Self-insured employers that want claims professionals and software together, rather than running workers' compensation entirely in-house.
Typical customer size / segment: Self-insured employers in Australia, according to IT Brief Australia (July 2025).
Key strengths:
- AI-powered automation to reduce manual work and flag risks early.
- Subject matter specialists overseeing claims through their lifecycle.
- A cloud-based system that centralises claims management and reporting.
Claims scope: Workplace injury claims, delivered as a service with software.
Who changes workflows: Not stated in the source reviewed.
Segments served: Self-insured employers.
Australian and New Zealand presence: Launched for Australia by DXC's Australia and New Zealand insurance division.
Security certification: Not stated in the source reviewed.
Watch-outs: It is a service as much as software, so an employer wanting to run its own claims team should weigh how much control it keeps.
Pricing: Not published.
Is WHS software the same as injury claims software?
No. WHS software records incidents, hazards, inspections and corrective actions. Injury claims software manages what happens once an incident becomes a claim: the liability decision, weekly payments, medical costs, return to work and the record a regulator audits. Many self-insurers need both, linked so the incident carries into the claim.
The two are often confused because they share a starting point, the incident report. However, an incident register cannot calculate step-down payments or track a return-to-work plan, and a claims system is not built to manage hazards. The workers' compensation claims software list covers the claims side in more depth.
For organisations weighing Solv against one multi-class platform specifically, the ClaimsGateway and Solv comparison sets out the trade head to head.
Frequently asked questions
What are the alternatives to Solv?
The main alternatives are multi-class claims platforms that handle injury alongside other claims, such as ClaimsGateway and Five Sigma, and managed services that combine software with claims professionals, such as DXC Assure Risk Management. Which fits depends on whether the organisation self-insures more than workers' compensation, and how much it wants to run in-house.
What injury management software is used in Australia?
Solv is the most widely used by its own figures, stating that its software is used by 70% of self-insurance licences and 18% of Comcare licences. Other options include multi-class claims platforms such as ClaimsGateway and Five Sigma, and managed services such as DXC Assure Risk Management for self-insured employers.
Can one system manage injury and property claims?
Yes. Multi-class claims platforms handle injury and workers' compensation claims alongside property, motor and liability claims. For example, ClaimsGateway names all of those classes. One system means one process and one record for every claim, which suits councils, mutuals and large employers that self-insure several risks.
Is WHS software the same as injury claims software?
No. WHS software records incidents, hazards and corrective actions, while injury claims software manages the claim that follows, including liability decisions, payments, return to work and the regulator's record. Many self-insurers need both. The useful test is how an incident's details carry through into the claim without being retyped.
What do self-insured licensees use?
Many self-insured licensees use Solv, which states its software is used by 70% of self-insurance licences. Others can use multi-class claims platforms such as ClaimsGateway, particularly where they self-insure property and liability too, or managed services that combine software with claims professionals, such as DXC Assure Risk Management.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Self-insured claims software: the wider market for self-insurers.
- What self-insurance is: when carrying the risk yourself makes sense.
- Claims software in Australia: the full market, grouped by type of system.
Sources
- Solv. Home page and "Claims management", checked 16 October 2026. https://www.solv.com.au and https://solv.com.au/solutions/claims-management
- Safe Work Australia. "Key Work Health and Safety Statistics Australia 2025." https://data.safeworkaustralia.gov.au/insights/key-whs-statistics-australia/latest-release
- IT Brief Australia. "DXC launches AI platform to streamline workplace injury claims." 30 July 2025. https://itbrief.com.au/story/dxc-launches-ai-platform-to-streamline-workplace-injury-claims
- Coverager. "Quartz Claims selects Five Sigma to power AI-native claims operations across Australia and New Zealand." 6 May 2026. https://coverager.com/quartz-claims-selects-five-sigma-to-power-ai-native-claims-operations-across-australia-and-new-zealand/
- Review search for Solv (solv.com.au), 16 October 2026: the listings named Solv on Capterra, GetApp and Software Advice are a different United States product; no independent listing found. Reddit and WHS forums not collected.
- Vendor websites, each checked 16 October 2026: fivesigmalabs.com, claimsgateway.com.
