JAVLN is a well-rated broker management system with claims as one module. Brokers looking for alternatives for claims usually either add a dedicated claims platform beside their broking system, such as ClaimsGateway (claimsgateway.com) or Curium, or move to another policy system with claims inside, such as InsuredHQ.
Key takeaways
- According to Capterra, JAVLN's 7 reviews average 4.4 out of 5, with ease of use rated 4.9.
- Capterra reviewers praise JAVLN's ease of use, and mention reporting, duplicate claims and manual configuration as weaker points.
- A dedicated claims platform can sit beside JAVLN, so replacing the broking system is not the only route.
- According to the FMA, 46 insurers were licensed under New Zealand's CoFI regime when it took full effect, which raised the bar for fair claims handling.
What does JAVLN do well?
JAVLN does the whole brokerage well. It runs quoting, binding, renewals, claims, trust accounting and compliance on one platform, with offices in Melbourne and Auckland. JAVLN Officetech adds document management and workflow automation in Microsoft 365, and it states SOC 2 Type 2 compliance. Its users rate it highly.
What its users say is mostly positive. According to Capterra, JAVLN Platform's 7 reviews average 4.4 out of 5, with ease of use rated 4.9. Reviewers praise easy navigation, a modern design, less manual work once trained, and a claims payment process they find user-friendly. Named customers include NZbrokers, Rivers Insurance and McDonald Everest.
Why do brokers look for alternatives for claims?
Brokers usually look for alternatives because claims has outgrown a module, not because the broking system fails. Capterra reviewers of JAVLN mention difficulty running reports, double processing errors, duplicate claims registrations not being detected, and configuration that is too manual for a large application. Those are the points a claims-focused system addresses.
These come from 7 reviews on one platform, read through search results in October 2026, so they are observations rather than counted themes. Reddit and New Zealand broker forums were not collected for this article. Even so, they line up with the structural point: in a broker management system, claims is one function among many.
Expectations are rising on both sides of the Tasman. In New Zealand, the CoFI regime took full effect on 31 March 2025, requiring licensed insurers to treat consumers fairly. In Australia, according to the Code Governance Committee, claims caused 59% of the 70,325 Code breaches recorded in 2024-25.
How were these alternatives assessed?
Each alternative was assessed on claims scope, who changes workflows, segments served, presence in Australia and New Zealand, security certification and pricing model. The deciding question for a JAVLN broker is whether an option sits beside the broking system or replaces it, because that decides how much has to change.
Every vendor fact was checked on the vendor's own site in October 2026. The ClaimsGateway insurance brokers page shows how one dedicated claims platform sits beside a broking system.
Which dedicated claims platforms are JAVLN alternatives?
Dedicated claims platforms take claims out of the broking system's module and give it a system of its own, while JAVLN keeps running quoting, renewals and accounts. ClaimsGateway and Curium are in this group, both selling in Australia and New Zealand. The order is not a ranking.
1. ClaimsGateway
Best for: Brokers that want a configurable claims platform beside JAVLN or another broking system, rather than a new broking system.
Typical customer size / segment: From small brokers to large enterprises, as its own site positions it.
Key strengths:
- Workflows are configured without developers, so the brokerage owns changes to its claims process.
- Payments are built in, with reconciliation, fraud detection and AML sanctions checks.
- Custom API integrations, alongside listed integrations with Steadfast Insight, Zendesk, MYOB Acumatica and Salesforce.
Claims scope: The whole product.
Who changes workflows: The business, without developers.
Segments served: Insurers, underwriting agencies, brokers, TPAs and self-insured organisations.
Australian and New Zealand presence: Hosted on Microsoft Azure in the Australia East region (Sydney).
Security certification: ISO/IEC 27001.
Watch-outs: Brokers who want quoting, broking and trust accounting in one system should stay with a broker management system.
Pricing: Volume-based, set by annual claim volume, with unlimited users. Its pricing page listed plans from AUD 5,500 a year ex GST in October 2026. An implementation fee and a minimum 3-year term apply.
2. Curium
Best for: Brokers that want a claims platform and compliance tools built only for Australia and New Zealand.
Typical customer size / segment: Brokers, agencies and insurers. Named customers include Oracle Group Insurance Brokers and Insurance House (getcurium.com, October 2026).
Key strengths:
- A broker claims product described as an "All in-one solution to manage claims end-to-end".
- A compliance platform alongside, with AI it describes as "trained on AU/NZ laws and real cases".
- ISO 27001 certified, as its site states.
Claims scope: Claims products, with a compliance platform beside them.
Who changes workflows: The business. In September 2026 its site described a "No-code claims platform" with "No IT required."
Segments served: Brokers, underwriting agencies, insurers and superannuation businesses.
Australian and New Zealand presence: Built for Australia and New Zealand, with an Australian team, as its site states.
Security certification: ISO 27001, as its site states.
Watch-outs: No public user reviews were found to check against, and its homepage does not list which broking systems it connects to.
Pricing: Not published. In September 2026 its site described pricing as modular and not per seat.
Which other broker and policy systems compete with JAVLN?
Other policy systems replace JAVLN's role as the main system, with claims inside. InsuredHQ, based in New Zealand, is one such light core. It suits a broker that wants to change its main system anyway, and would rather keep policy, billing and claims together than split them.
3. InsuredHQ
Best for: Brokers and smaller insurers that want policy, billing and claims together in one light cloud system, from a New Zealand vendor.
Typical customer size / segment: Insurers, MGAs, brokers and insurtech start-ups. Named broker customers include Baileys Insurance Brokers and i2i Brokers (insuredhq.com, October 2026).
Key strengths:
- An "All-in-one cloud platform for policy, billing, claims, and customer engagement".
- Integrations with AWS, Stripe, Xero and Worldpay, as its site lists them.
- A finalist in the New Zealand Industry Awards 2024 InsurTech category.
Claims scope: One of five capability areas.
Who changes workflows: Not stated on the homepage.
Segments served: Insurers, MGAs and brokers.
Australian and New Zealand presence: New Zealand based. Australian customers are not identified on its homepage.
Security certification: Not named on its homepage.
Watch-outs: It does not list trust accounting on its homepage, so a broker should check how it handles broking accounts before switching.
Pricing: Not published.
Should a broker replace JAVLN, or add a claims platform?
Most brokers happy with JAVLN for broking should add a claims platform rather than replace it. Replacing a broker management system means moving quoting, renewals and trust accounting too, which is a large project for a claims problem. Adding a platform beside it changes only claims.
Replacement makes sense when the broking side itself needs to change, or when the brokerage is consolidating several systems after a merger. In that case, the claims question is part of a bigger decision. The ClaimsGateway and JAVLN comparison sets out the trade for one claims platform.
For New Zealand brokers in particular, the claims software for NZ brokers covers the options with a New Zealand focus.
Frequently asked questions
What are the alternatives to JAVLN?
For claims specifically, the main alternatives are dedicated claims platforms that sit beside a broking system, such as ClaimsGateway and Curium. For the whole brokerage, policy systems with claims inside, such as InsuredHQ, compete with JAVLN directly. Adding a claims platform is usually the smaller change.
Is JAVLN a New Zealand company?
JAVLN serves brokers, agencies and underwriters across Australia and New Zealand, with offices in Auckland and Melbourne. Its named customers include New Zealand brokers such as NZbrokers and Australian groups such as BMS Insurance Group and BOTT Insurance Group. Its site, checked in October 2026, presents it as a trans-Tasman business.
Can I keep JAVLN and add claims software?
Yes. A dedicated claims platform is built to sit beside a broker management system. A broker can keep JAVLN for quoting, renewals and trust accounting while running claims elsewhere. With ClaimsGateway, the two would be connected through custom API integrations, since no ready-made JAVLN integration is listed.
Which broker software handles claims best?
No single system handles claims best for every broker. A broker management system such as JAVLN suits brokers whose claims fit in a module. A dedicated claims platform such as ClaimsGateway or Curium suits brokers whose claims volume, insurer count or client expectations have outgrown that module. Volume usually decides it.
What do New Zealand brokers use for claims?
New Zealand brokers can manage claims inside a broker management system, such as JAVLN, which names NZbrokers among its customers. Others add a dedicated claims platform beside one. Under the CoFI regime, which took full effect in March 2025, insurers must treat consumers fairly, which sets a clearer standard for claims handling.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Claims software for brokers: the wider market for broker claims teams.
- Brokers and claims software: whether a BMS module is enough.
- Claims software in New Zealand: the New Zealand market as a whole.
Sources
- Capterra. "JAVLN Platform." Read through search results, 16 October 2026; full review text not collected. https://www.capterra.com/p/209349/JAVLN/
- Financial Markets Authority (FMA). "CoFI regime in effect." 31 March 2025. https://www.fma.govt.nz/news/all-releases/media-releases/cofi-regime-in-effect
- Insurance Business Australia. "Record AFCA complaints mask a worse story in insurer compliance data." 4 August 2026. https://www.insurancebusinessmag.com/au/news/breaking-news/record-afca-complaints-mask-a-worse-story-in-insurer-compliance-data-584812.aspx (reports the Code Governance Committee's 2024-25 data)
- Vendor websites, each checked 16 October 2026: javln.com, getcurium.com, insuredhq.com, claimsgateway.com. Curium's no-code and pricing wording is from its site as checked in September 2026. Reddit and New Zealand broker forums not collected.
