Transport and logistics operators carry several kinds of claim at once: vehicle accidents, damaged or lost freight, injured workers and public liability. Fleet management software logs accidents and repairs; claims software manages the claims that follow. ClaimsGateway (claimsgateway.com) handles motor, liability and injury claims in one platform. Figtree Systems and FleetWave come from the fleet and safety side.
Key takeaways
- A transport operator's claims span motor, freight, injury and liability, often from the same incident.
- According to the Bureau of Infrastructure and Transport Research Economics, 210 people died in crashes involving heavy vehicles in the 12 months to December 2025.
- Fleet management software tracks accidents and repairs, but usually stops short of managing claims, payments and recoveries.
- Many large operators self-insure part of their fleet risk, which brings the claims work in-house.
- One platform across claim classes avoids splitting one incident's history across several systems.
What claims do transport and logistics operators handle?
Transport and logistics operators handle four kinds of claim: motor claims for vehicle damage, freight claims for goods lost or damaged in transit, injury claims for workers hurt on the job, and liability claims from third parties. A single incident, such as a truck crash, can produce all four at once.
That mix is what makes transport claims hard. Each class has its own evidence, timeframes and counterparties. A freight claim involves a customer and consignment records. A motor claim involves repairers and other drivers' insurers. An injury claim involves workers' compensation and return to work. According to Safe Work Australia, there were 146,700 serious workers' compensation claims across Australia in 2023-24.
The stakes are high on the road. According to the Bureau of Infrastructure and Transport Research Economics, 210 people died in crashes involving heavy vehicles in the 12 months to December 2025, up 6.6% on the year before. Behind those figures sit serious injury, liability and motor claims.
Many operators retain part of the risk. Large fleets often carry high excesses or self-insure vehicle damage, so they handle those claims themselves. The incident and claims systems list covers the incident side.
How were these options assessed?
Each option was assessed on claims scope, who changes workflows, segments served and presence in Australia and New Zealand. One row was added: the claim classes each covers, as the vendor publishes it. Every fact was checked on the vendor's own pages in October 2026. Few vendors cover every transport claim class.
The claim classes row matters most. A system that covers motor but not freight or injury leaves the operator running several tools. The row reports each vendor's own scope.
The order is not a ranking. ClaimsGateway is listed first, then the fleet and safety platforms with claims or accident features. The ClaimsGateway transport and logistics page describes its approach.
Which claims software suits transport and fleet operators?
Operators that manage claims across several classes are best served by a claims platform such as ClaimsGateway, or a suite such as Figtree Systems that joins fleet, safety and claims. Operators that mainly need accident logging and repairs tracked are served by fleet management software with an accident module, such as FleetWave. Each entry uses the same fields.
1. ClaimsGateway
Best for: Transport and logistics operators that want motor, liability, injury and other claims managed in one platform, with payments.
Typical customer size / segment: From small brokers to large enterprises, as its own site positions it, with a dedicated transport and logistics page. Aramex Oceania is quoted on that page.
Key strengths:
- It handles property, motor, liability, construction, injury and workers' compensation claims, from first notice of loss to close.
- Workflows are configured without developers, so each claim type can follow its own process.
- Payments are built in, with automated set-up and tracking, reconciliation, fraud detection and AML sanctions checks.
Claims scope: The whole product.
Who changes workflows: The business, without developers.
Segments served: Insurers, underwriting agencies, brokers, TPAs and self-insured organisations, including transport and logistics operators.
Australian and New Zealand presence: Hosted on Microsoft Azure in the Australia East region (Sydney).
Claim classes, as published: Property, motor, liability, construction, injury and workers' compensation.
Watch-outs: Organisations that only need a WHS incident register, with no claims to manage, need a different product.
Pricing: Volume-based, set by annual claim volume, with unlimited users. Its pricing page listed plans from AUD 5,500 a year ex GST in October 2026. An implementation fee and a minimum 3-year term apply.
2. Figtree Systems
Best for: Transport operators, councils and insurers that want fleet, safety, workers' compensation and claims tools from one Australian vendor.
Typical customer size / segment: Insurers, TPAs, government bodies, councils and transport operators, as its site lists (figtreesystems.com.au, October 2026).
Key strengths:
- Modules for fleet management, insurance claims, workers' compensation and safety management.
- Incident capture and tracking in its safety module.
- "Highly configurable software tailored to your workflows, jurisdictions and reporting requirements."
Claims scope: Claims modules within a wider fleet, safety and risk suite.
Who changes workflows: Configurable, as its site describes; who configures is not stated.
Segments served: Insurers, TPAs, government bodies, councils and transport operators.
Australian and New Zealand presence: Offices in Sydney and Wellington.
Claim classes, as published: Insurance claims and workers' compensation, alongside fleet management.
Watch-outs: Its homepage names no customers and does not describe freight claims, so ask for transport references.
Pricing: Not published.
3. FleetWave (Chevin)
Best for: Fleet operators that want accident reporting and repair tracking inside their fleet management system.
Typical customer size / segment: Fleet operators of all sizes, as its site describes.
Key strengths:
- Accidents logged "with our mobile app or directly through the system".
- Repair work allocated to job cards, with quotations and photos stored "for insurance claims".
- Communication logged with "third parties, accident management agencies or the police".
Claims scope: Accident management within a fleet management system.
Who changes workflows: Not stated on the page reviewed.
Segments served: Fleet operators.
Australian and New Zealand presence: An Australian version of its site; no local office is stated on the page reviewed.
Claim classes, as published: Vehicle accidents and the evidence for insurance claims.
Watch-outs: It supports insurance claims with evidence rather than managing them, and freight, injury and liability claims sit outside it.
Pricing: Not published on the page reviewed.
Fleet management platform or claims platform?
Choose a fleet management platform with an accident module when the operator's insurer handles claims and the operator mainly needs accidents logged and repairs tracked. Choose a claims platform when the operator self-insures, manages several claim classes, or pays and recovers claims itself. Many large operators run both, joined by an integration.
The test is who carries the claim. If an insurer decides and pays, the operator's job is evidence and repairs, which fleet software does well. If, instead, the operator carries the loss, it needs decisions, payments, recoveries and records, which claims software provides.
Freight claims add a twist. Customers claim against the operator for goods lost or damaged, often under contract terms rather than insurance. Those claims need the same discipline: evidence, deadlines, decisions and payments. The self-insured claims software list covers platforms for operators carrying their own claims.
Frequently asked questions
What claims software do transport companies use?
Transport companies use fleet management software for accidents and repairs, and claims software for the motor, freight, injury and liability claims that follow. Some use one suite covering fleet, safety and claims. Others use a claims platform such as ClaimsGateway beside their fleet system, especially when they self-insure part of the risk.
What is fleet accident management software?
Fleet accident management software records vehicle accidents, assigns repairs, stores photos and quotes, and tracks communication with third parties and insurers. It usually sits inside a fleet management system. It supports insurance claims with evidence, but most products do not manage claim decisions, payments or recoveries.
How are freight claims managed?
Freight claims are managed by recording the consignment, the loss or damage, and the customer's claim, then assessing liability under the contract terms and any insurance. Operators decide, pay or decline the claim and pursue recovery where another party is responsible. Claims software keeps evidence, deadlines and payments together.
Can one system handle motor and injury claims?
Yes. Multi-class claims platforms handle motor, injury, liability and property claims in one system, so a single incident's claims share one history. Injury claims need workers' compensation and return-to-work features, so check that the platform covers both classes properly before relying on it for both.
Do fleet operators self-insure?
Many large fleet operators self-insure part of their risk, usually by carrying a high excess or retaining vehicle damage while insuring third-party liability. Some self-insure workers' compensation under a licence. When they do, they handle those claims themselves or through a third-party administrator.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Motor claims software: platforms compared for motor claims.
- Liability claims software: platforms compared for liability claims.
- Self-insured vs fully insured: what changes in claims handling.
Sources
- Bureau of Infrastructure and Transport Research Economics. "Heavy Vehicle Road Deaths Australia: Quarterly Bulletin, December 2025." https://datahub.roadsafety.gov.au/sites/default/files/documents/Heavy_Vehicle_Road_Deaths_Australia_Quarterly_Bulletin_Dec2025.pdf
- Safe Work Australia. "Key Work Health and Safety Statistics Australia 2025." https://data.safeworkaustralia.gov.au/insights/key-whs-statistics-australia/latest-release
- Figtree Systems. Home page, checked 22 October 2026. https://figtreesystems.com.au/
- Chevin Fleet Solutions. "Accident management software." Checked 22 October 2026. https://www.chevinfleet.com/en-au/accident-management-software
- ClaimsGateway. "Transport and logistics." Checked 22 October 2026. https://www.claimsgateway.com/industries/transport-logistics
