Curium and JAVLN are different products. Curium is claims and compliance software, with a claims product built for brokers. JAVLN is a broker management system for quoting, binding, renewals and trust accounting, with claims as one function. A third option, ClaimsGateway (claimsgateway.com), is a claims platform that integrates with Steadfast Insight and serves brokers alongside other segments.
Key takeaways
- Curium is built around claims and compliance; JAVLN is built around the whole broking business, with claims inside it.
- According to Capterra, JAVLN Platform's 7 reviews average 4.4 out of 5, with ease of use rated 4.9.
- No public user reviews of Curium were found on Capterra, G2, GetApp or Software Advice in October 2026.
- In September 2026, Curium's site named automatic General Insurance Code of Practice timeline tracking for broker claims.
- According to AFCA, general insurance complaints reached 36,022 in 2025-26, with delay the most common issue.
What is the short answer?
Choose Curium when a broker wants a dedicated claims workspace with compliance tools, beside its broking system. Choose JAVLN when a broker wants one system for quoting, binding, renewals, trust accounting and claims together. They answer different questions, so many brokers comparing them are really deciding whether claims needs its own system.
That is the decision to make first. A broker with modest claims volumes and a single system preference will usually find claims inside its broker management system enough. A broker handling hundreds of claims a year across many insurers, by contrast, often wants a claims-first tool that tracks every claim and every deadline.
What does Curium offer brokers?
Curium offers brokers a claims product, a separate claims product for agencies and insurers, and a compliance platform. Its site describes itself as "AI-powered compliance and claims management software" for brokers, agencies, insurers and superannuation businesses in Australia and New Zealand. The broker claims product is described as an "All in-one solution to manage claims end-to-end".
Its compliance depth is the main draw. In September 2026, its site listed "Automatic GICOP timeline tracking and escalation alerts" and "One-click audit-ready reports" for ASIC, AFCA and insurers. By October 2026 its homepage described a compliance platform as "one source of truth for registers, controls and obligations", without naming those regulators.
Configuration is the other strength. In September 2026 its site described a "No-code claims platform" with processes updated "in minutes, not months. No IT required." It states ISO 27001 certification and names broker customers including Insurance House and Oracle Group Insurance Brokers.
The review gap should be stated plainly. Searches of Capterra, G2, GetApp and Software Advice in October 2026 found no listing for Curium. So this comparison does not claim to know what its users like or dislike, and relies on its own pages, dated.
What does JAVLN offer brokers?
JAVLN offers brokers one platform for "quoting, binding, renewals, claims, trust accounting and compliance". As a broker management system, it keeps claims beside the rest of the broking business. JAVLN also sells Officetech, document management and workflow automation inside Microsoft 365. It has offices in Melbourne and Auckland.
Its local footprint is strong. JAVLN names Australian and New Zealand customers including BMS Insurance Group, BOTT Insurance Group and NZbrokers. It states that JAVLN Platform and JAVLN Officetech are both SOC 2 Type 2 audited, and that data is hosted in accredited Australian and New Zealand data centres.
What its users say is positive on the whole. According to Capterra, JAVLN Platform's 7 reviews average 4.4 out of 5, with ease of use rated 4.9. Reviewers praise easy navigation, a modern design, and a claims payment process described as user-friendly.
The complaints are about depth and control. Capterra reviewers mention difficulty running reports, double processing errors, configuration that is too manual for a large application, and duplicate claims registrations not being detected. These come from 7 reviews on one platform, read through search results, so they are observations rather than counted themes.
How do Curium, JAVLN and ClaimsGateway compare side by side?
Side by side, the three differ most in product type. Curium is claims and compliance software. JAVLN is a broker management system with claims as one function. ClaimsGateway, shown first as the third option, is a claims platform for brokers and other segments. Only ClaimsGateway publishes a starting price.
- Product type. ClaimsGateway (third option): Claims platform; Curium: Claims and compliance software; JAVLN: Broker management system.
- Claims scope. ClaimsGateway (third option): The whole product; Curium: Claims products are core; JAVLN: One function of a broking platform.
- Who changes workflows. ClaimsGateway (third option): The business, without developers; Curium: The business; "No IT required" (September 2026); JAVLN: Not stated on the homepage; Capterra reviewers call configuration manual.
- Regulatory tooling named. ClaimsGateway (third option): Audit logs of system and user activity; Curium: GICOP timeline tracking and ASIC and AFCA reports (September 2026); compliance platform; JAVLN: Compliance listed among platform functions.
- Trust accounting. ClaimsGateway (third option): Not a broker management system; integrates with Steadfast Insight; Curium: Not stated; JAVLN: Yes, as its site lists.
- Australian and New Zealand presence. ClaimsGateway (third option): Hosted in Sydney; Curium: Built for Australia and New Zealand, Australian team; JAVLN: Offices in Melbourne and Auckland.
- Security certification. ClaimsGateway (third option): ISO/IEC 27001; Curium: ISO 27001, as its site states; JAVLN: SOC 2 Type 2, as its site states.
- Pricing model. ClaimsGateway (third option): Volume-based; from AUD 5,500 a year ex GST (October 2026); Curium: Modular, not per seat (September 2026); JAVLN: Pricing page per product; rates not reviewed.
All facts were checked on each vendor's site, or on Capterra through search results, in October 2026.
Is there a third option for broker claims?
Yes. A claims platform that serves several segments suits a broker whose claims run beside an insurer, agency or TPA operation, or one that uses Steadfast Insight and wants claims handled in a dedicated system. ClaimsGateway is one such platform: its workflows are configured without developers, and Steadfast Insight is among its named integrations.
This option matters most for larger brokers and broker groups. A broker that also runs an underwriting agency, or handles claims for corporate clients that self-insure, needs one claims process across those relationships. A broker-only tool does not cover that, and claims inside a broking system often lacks the depth.
ClaimsGateway also names Zendesk, MYOB Acumatica and Salesforce among its integrations, plus custom API integrations, and is hosted on Microsoft Azure in Sydney. The ClaimsGateway insurance brokers page describes the approach for brokers. However, brokers who want quoting, broking and trust accounting in the same system as claims will be better served by a broker management system such as JAVLN.
Frequently asked questions
What is the difference between Curium and JAVLN?
Curium is claims and compliance software, with a claims product built for brokers and another for agencies and insurers. JAVLN is a broker management system covering quoting, binding, renewals, trust accounting, compliance and claims in one platform. Curium goes deeper on claims; JAVLN covers more of the broking business.
Can a broker use Curium and JAVLN together?
In principle, yes. A broker could keep JAVLN as its broker management system for policies and trust accounting and use a dedicated claims tool for claims. Neither vendor's homepage named an integration with the other in October 2026, so a broker should ask both how claims and policy data would move between them.
Which is better for New Zealand brokers?
Both serve New Zealand. JAVLN has an office in Auckland and names New Zealand customers including NZbrokers. Curium describes itself as built for Australia and New Zealand. A New Zealand broker should check how each handles the Fair Insurance Code and the Conduct of Financial Institutions regime, and ask for local references.
Which names the Code of Practice?
In September 2026, Curium's site named automatic General Insurance Code of Practice timeline tracking with escalation alerts. By October 2026 its homepage no longer named the Code, describing a compliance platform instead. JAVLN lists compliance among its platform's functions without naming the Code. Ask each vendor to demonstrate Code timeframe tracking.
Is there another option?
Yes. A claims platform that serves several segments, such as ClaimsGateway, suits brokers whose claims run beside agency, TPA or self-insured work, or who use Steadfast Insight and want claims in a dedicated system. Brokers who want everything in one broking system will usually prefer a broker management system.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Claims software for brokers: the wider list for Australian broker claims teams.
- ClaimsGateway vs Curium: the claims platforms head to head.
- ClaimsGateway vs JAVLN: a dedicated claims platform or claims inside a broking system.
Sources
- Capterra. "JAVLN Platform." Read through search results, 16 October 2026; full review text not collected. https://www.capterra.com/p/209349/JAVLN/
- JAVLN. Home page and "Security and data protection." Checked 21 October 2026. https://javln.com/security
- Curium. Home page, checked 16 and 21 October 2026, and as checked on 8 September 2026 for its earlier compliance wording. https://getcurium.com
- Review search for Curium, 16 October 2026: no listing found on Capterra, G2, GetApp or Software Advice. Reddit and LinkedIn were not collected.
- Insurance Business Australia. "Record AFCA complaints mask a worse story in insurer compliance data." 4 August 2026. https://www.insurancebusinessmag.com/au/news/breaking-news/record-afca-complaints-mask-a-worse-story-in-insurer-compliance-data-584812.aspx (reports AFCA's 2025-26 figures)
- ClaimsGateway. Website and security page, checked 21 October 2026. https://www.claimsgateway.com/platform/security-compliance
