Curium is an Australian and New Zealand claims and compliance platform for brokers, agencies and insurers, and it does that job well. Brokers looking elsewhere usually want either a claims platform that reaches other segments, such as ClaimsGateway (claimsgateway.com), or one broking system with claims inside it, such as JAVLN or InsuredHQ.
Key takeaways
- Curium sells separate claims products for brokers and for agencies and insurers, plus a compliance platform, all built for Australia and New Zealand.
- No public user reviews of Curium were found on Capterra, G2, GetApp or Software Advice in October 2026, so its strengths here come from its own pages.
- According to NIBA, broker gross written premium in general insurance is $35.6 billion, and its members represent 96% of it.
- The main fork for a broker is a dedicated claims platform beside the broking system, or claims inside the broking system itself.
What does Curium do well?
Curium is built for one market and says so. It sells AI-powered compliance and claims software to brokers, agencies, insurers and superannuation businesses in Australia and New Zealand. Its broker claims product is described as an "All in-one solution to manage claims end-to-end", with a compliance platform alongside.
That single-market focus is its main strength. Its site describes AI "trained on AU/NZ laws and real cases" and obligations built in for Australia and New Zealand. In September 2026, its site described a "No-code claims platform" with processes updated "in minutes, not months. No IT required." It states ISO 27001 certification.
Curium also names real customers. They include FreightInsure, Insurance House, Oracle Group Insurance Brokers and Blue Zebra Insurance, among others, on its site as checked in October 2026. For a broker that wants claims and compliance from one local vendor, it is a strong option.
Why do brokers look at alternatives?
Brokers usually look at alternatives for structural reasons rather than complaints, because no public reviews of Curium could be found to count. The common reasons are wanting claims inside the broking system, wanting a platform that also serves agencies, TPAs or self-insured clients, or needing a specific integration.
The review gap is worth stating plainly. Searches of Capterra, G2, GetApp and Software Advice in October 2026 found no listing for Curium, and Reddit and LinkedIn were not collected for this article. So this list does not claim to know what Curium's users dislike. It sets out what each alternative is built for instead.
The pressure on broker claims is real, whichever platform a broker chooses. According to the Code Governance Committee, insurers missed the Code's 20 business day update requirement 18,350 times in 2024-25. When an insurer goes quiet, the client calls the broker, which is why claims tracking matters so much.
How were these alternatives assessed?
Each alternative was assessed on claims scope, who changes workflows, segments served, presence in Australia and New Zealand, security certification and pricing model. For brokers, one more question decides fit: whether the option sits beside the broker management system or is the broker management system.
Every vendor fact was checked on the vendor's own site in October 2026. The ClaimsGateway insurance brokers page shows how one dedicated claims platform approaches broker claims.
Brokers deciding between Curium and ClaimsGateway specifically can read the head-to-head comparison.
Which Curium alternatives suit brokers?
Three alternatives are compared here. ClaimsGateway is a dedicated claims platform that, like Curium, sits beside a broking system, but serves more segments. JAVLN and InsuredHQ put claims inside a wider broking or policy system. The order is not a ranking.
1. ClaimsGateway
Best for: Brokers whose claims work touches other segments, or who want a configurable claims platform beside their broker management system.
Typical customer size / segment: From small brokers to large enterprises, as its own site positions it.
Key strengths:
- Workflows are configured without developers, so the brokerage owns changes to its claims process.
- It serves insurers, underwriting agencies, TPAs and self-insured organisations as well as brokers.
- It integrates with Steadfast Insight, Zendesk, MYOB Acumatica and Salesforce, plus custom API integrations.
Claims scope: The whole product.
Who changes workflows: The business, without developers.
Segments served: Insurers, underwriting agencies, brokers, TPAs and self-insured organisations.
Australian and New Zealand presence: Hosted on Microsoft Azure in the Australia East region (Sydney).
Security certification: ISO/IEC 27001.
Watch-outs: Brokers who want Code of Practice compliance tooling as the centre of the product will find Curium built more squarely around that.
Pricing: Volume-based, set by annual claim volume, with unlimited users. Its pricing page listed plans from AUD 5,500 a year ex GST in October 2026. An implementation fee and a minimum 3-year term apply.
2. JAVLN
Best for: Brokers that want one system for policy, quoting, renewals, trust accounting and claims.
Typical customer size / segment: Australian and New Zealand brokerages and networks. Named customers include BJS Insurance Brokers, BOTT Insurance Group and NZbrokers (javln.com, October 2026).
Key strengths:
- One platform for "quoting, binding, renewals, claims, trust accounting and compliance".
- Document management and workflow automation inside Microsoft 365, through JAVLN Officetech.
- According to Capterra, its 7 reviews average 4.4 out of 5, with ease of use rated highly.
Claims scope: One module of a broking and policy platform.
Who changes workflows: Not stated on the homepage. Capterra reviewers describe configuration as manual.
Segments served: Brokers, agencies and underwriters.
Australian and New Zealand presence: Offices in Melbourne and Auckland.
Security certification: SOC 2 Type 2, as its site states.
Watch-outs: Claims is one function among many, and Capterra reviewers mention reporting difficulties and duplicate claims not being detected.
Pricing: Each product has its own pricing page. Rates were not reviewed for this article.
3. InsuredHQ
Best for: Brokers and smaller insurers that want policy, billing and claims together in one light cloud system.
Typical customer size / segment: Insurers, MGAs, brokers and insurtech start-ups. Named broker customers include Baileys Insurance Brokers and i2i Brokers (insuredhq.com, October 2026).
Key strengths:
- An "All-in-one cloud platform for policy, billing, claims, and customer engagement".
- Integrations with AWS, Stripe, Xero and Worldpay, as its site lists them.
- A finalist in the New Zealand Industry Awards 2024 InsurTech category.
Claims scope: One of five capability areas.
Who changes workflows: Not stated on the homepage.
Segments served: Insurers, MGAs and brokers.
Australian and New Zealand presence: New Zealand based. Australian customers are not identified on its homepage.
Security certification: Not named on its homepage.
Watch-outs: It is a policy-led core, so check how it handles claims placed with many different insurers.
Pricing: Not published.
Should a broker keep claims in its broker management system instead?
Some brokers keep claims in their broker management system and need no separate platform. That works while claims volumes are modest and the module shows what staff and clients need. Steadfast Insight, for example, is a broker system that ClaimsGateway integrates with, so the two can run together.
A broker should look beyond the BMS module when claims staff keep their own spreadsheets, clients ask for updates the broker cannot give, or the principal cannot see claims performance across the book. The claims software list for brokers covers the wider market for that decision.
Frequently asked questions
What is Curium claims software?
Curium is AI-powered compliance and claims management software for Australia and New Zealand. It sells a claims product for brokers, a separate claims product for agencies and insurers, and a compliance platform. Its site states ISO 27001 certification and names customers including Insurance House and Oracle Group Insurance Brokers.
Is Curium only for brokers?
No, not any more. As of October 2026, Curium's site lists brokers, agencies, insurers and superannuation businesses, with a claims product for agencies and insurers described as "Enterprise level claims without the complexity". Its broker claims product remains a separate offer, built around how brokers manage claims across many insurers.
What are the alternatives to Curium?
The main alternatives for brokers are ClaimsGateway, a dedicated claims platform that also serves agencies, TPAs and self-insured organisations, and broking or policy systems with claims inside, such as JAVLN and InsuredHQ. Some brokers simply keep claims in their existing broker management system while volumes stay modest.
Does Curium integrate with broker management systems?
Curium's homepage did not list its integrations when checked in October 2026, so a broker should ask Curium directly which broker management systems it connects to. By comparison, ClaimsGateway lists Steadfast Insight among its integrations, along with Zendesk, MYOB Acumatica, Salesforce and custom API integrations.
Which broker claims software is Australian?
Curium is built for Australia and New Zealand, with an Australian team. JAVLN has offices in Melbourne and Auckland. ClaimsGateway is hosted in Microsoft Azure's Australia East region in Sydney. InsuredHQ is based in New Zealand. Brokers should still confirm where support is based and where client data is held.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Curium and JAVLN compared: the two Australian and New Zealand broker options side by side.
- Claims tracking software for brokers: tools focused on claim status for clients.
- Claims software in Australia: the full market, grouped by type of system.
Sources
- National Insurance Brokers Association (NIBA). Home page, checked 16 October 2026. https://www.niba.com.au
- Insurance Business Australia. "Record AFCA complaints mask a worse story in insurer compliance data." 4 August 2026. https://www.insurancebusinessmag.com/au/news/breaking-news/record-afca-complaints-mask-a-worse-story-in-insurer-compliance-data-584812.aspx (reports the Code Governance Committee's 2024-25 data)
- Capterra. "JAVLN Platform." Read through search results, 16 October 2026; full review text not collected. https://www.capterra.com/p/209349/JAVLN/
- Review search for Curium on Capterra, G2, GetApp and Software Advice, 16 October 2026: no listing found. Reddit and LinkedIn not collected.
- Vendor websites, each checked 16 October 2026: getcurium.com, javln.com, insuredhq.com, claimsgateway.com. Curium's no-code wording is from its site as checked in September 2026.
