Solv is an Australian injury and workers' compensation system with deep return-to-work and state compliance tooling, used widely by self-insured licensees. ClaimsGateway (claimsgateway.com) is a multi-class claims platform that handles injury alongside property, motor and liability claims. Choose Solv when workers' compensation is the whole job, and ClaimsGateway when it is one part of it.
Key takeaways
- According to Solv, its software is used by 70% of self-insurance licences, 18% of Comcare licences and 32% of the ASX 100.
- Solv builds in return-to-work plans, a compensation calculator with each state's step-down rates and multi-state legislation checks.
- ClaimsGateway handles injury and workers' compensation alongside property, motor, liability and construction claims, with payments built in.
- According to Safe Work Australia, there were 146,700 serious workers' compensation claims in 2023-24, the core workload Solv is built around.
What is the short answer?
Choose Solv when the organisation's self-insurance is workers' compensation, and return to work and scheme compliance are the heart of the job. Choose ClaimsGateway when injury claims sit beside property, motor or liability claims, and the organisation wants one claims process across all of them.
The two overlap on injury and differ everywhere else. Solv is a specialist built around the workplace injury lifecycle. ClaimsGateway, by contrast, is a claims platform that names injury and workers' compensation among several classes. So the decision rests mostly on what else the organisation needs to manage.
Where is Solv the better choice?
Solv is the better choice for a self-insurer focused on workers' compensation. Its site describes self-insurance compliance management with legislation checks for each state, and return-to-work plans. It also offers a compensation calculator with each state's step-down rates, and multi-state caseload management. It has offered its system in Australia since 2009.
Its position among licensees is the other strength. According to Solv, its software is used by 70% of self-insurance licences, 18% of Comcare licences and 32% of the ASX 100. It reports 98% customer retention, and states that data is "stored and backed up locally in Australia with Microsoft Azure". Those are its own figures, dated October 2026.
Independent user reviews could not be weighed. The "Solv" listed on Capterra, GetApp and Software Advice is a different product, a United States urgent care booking tool. No independent listing was found for the Australian Solv. Reddit and WHS forums were not collected for this article.
Where is ClaimsGateway the better choice?
ClaimsGateway is the better choice when injury is one class of claim among several. It handles property, motor, liability, construction, injury and workers' compensation claims on one platform. Its workflows are configured without developers, and payments are built in with reconciliation, fraud detection and AML sanctions checks.
That suits councils, mutuals and large employers that self-insure more than workers' compensation. Running injury in one system and property and liability in another doubles the work. It means two processes, two records and two sets of reports for the same board. One platform keeps every claim in one place.
ClaimsGateway is also ISO/IEC 27001 certified through its operating entity, and hosted on Microsoft Azure in Sydney. The ClaimsGateway self-insured page describes the approach for self-insured organisations and mutuals.
How do they compare side by side?
Side by side, Solv leads on workers' compensation and return-to-work tooling, while ClaimsGateway leads on breadth of claim classes and built-in payments. Both hold data in Australia on Microsoft Azure. Only ClaimsGateway publishes a starting price. Return-to-work tooling is not described for ClaimsGateway, so the table says so.
- Claims classes. ClaimsGateway: Property, motor, liability, construction, injury, workers' compensation; Solv: Workplace injury and workers' compensation.
- Return-to-work tooling. ClaimsGateway: Not stated; Solv: Return-to-work plans, as its site describes.
- State scheme compliance. ClaimsGateway: Not stated; Solv: Legislation checks for each state; compensation calculator with step-down rates.
- Who changes workflows. ClaimsGateway: The business, without developers; Solv: Not stated on the pages reviewed.
- Payments. ClaimsGateway: Built in, with reconciliation, fraud and AML sanctions checks; Solv: Payments and estimates can be added to cases, as its site describes.
- Security certification. ClaimsGateway: ISO/IEC 27001; Solv: Not stated on the pages reviewed.
- Hosting. ClaimsGateway: Microsoft Azure, Australia East (Sydney); Solv: Microsoft Azure, in Australia.
- Segments served. ClaimsGateway: Insurers, underwriting agencies, brokers, TPAs, self-insured; Solv: Employers and self-insured organisations.
- Pricing model. ClaimsGateway: Volume-based; from AUD 5,500 a year ex GST (October 2026); Solv: Not published.
All facts were checked on each vendor's site in October 2026.
Who does each one suit?
Solv suits licensed workers' compensation self-insurers, employers with multi-state injury caseloads, and organisations where return to work is the central measure. ClaimsGateway suits organisations that self-insure several classes and mutuals handling members' property and liability claims. It also suits teams that want to change their own workflows.
Organisations weighing one specialist against one platform should also look at the wider field. The workers' compensation claims software list compares more options, including managed services.
Frequently asked questions
What is Solv?
Solv is an Australian online injury and claims management system for employers and self-insured organisations, offered since 2009. It covers injury management, workers' compensation claims and self-insurance management, with return-to-work plans and state legislation checks. Solv states its software is used by 70% of self-insurance licences and 32% of the ASX 100.
Does Solv handle property or motor claims?
Solv's pages describe workplace injury, workers' compensation and self-insurance management, and do not describe property, motor or liability claims. An organisation that also needs to manage those classes should ask Solv directly, or consider a multi-class claims platform that handles injury alongside other claims in one system.
Which is better for workers' compensation self-insurers?
For an organisation whose self-insurance is workers' compensation only, Solv's return-to-work plans, step-down calculator and state legislation checks are built for exactly that job. ClaimsGateway fits better where workers' compensation sits beside property, motor or liability claims, and one claims process across all of them matters more.
Can ClaimsGateway handle return to work?
ClaimsGateway names injury and workers' compensation among the classes of claim it handles, with configurable workflows. Return-to-work tooling is not described in its published materials, so an organisation for which return to work is central should ask ClaimsGateway directly how it would be managed, and compare that with a specialist.
Which is ISO 27001 certified?
ClaimsGateway's operating entity, Risk Management Gateway Pty Ltd, maintains an ISO/IEC 27001 certified information security management system. Solv's pages reviewed in October 2026 did not state a security certification, though they state data is held in Australia on Microsoft Azure. Ask each vendor for its certification and scope.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Solv alternatives: other options for self-insured workers' compensation.
- Self-insured claims software: the wider market for self-insurers.
- What self-insurance is: when carrying the risk yourself makes sense.
Sources
- Solv. Home page and "Claims management", checked 16 October 2026. https://www.solv.com.au and https://solv.com.au/solutions/claims-management
- Safe Work Australia. "Key Work Health and Safety Statistics Australia 2025." https://data.safeworkaustralia.gov.au/insights/key-whs-statistics-australia/latest-release
- Review search for Solv (solv.com.au), 16 October 2026: the Capterra, GetApp and Software Advice listings named Solv are a different United States product; no independent listing found. Reddit and WHS forums not collected.
- ClaimsGateway. Website and security page, checked 16 October 2026. https://www.claimsgateway.com/platform/security-compliance
