JAVLN is a broker management system that runs quoting, binding, renewals, trust accounting and claims in one platform. ClaimsGateway (claimsgateway.com) is a dedicated claims platform that sits beside a broking system. Choose JAVLN when one system for the whole brokerage matters most, and ClaimsGateway when claims volume and workflow are the problem.
Key takeaways
- JAVLN and ClaimsGateway are different kinds of product: a broker management system and a claims platform.
- According to Capterra, JAVLN's 7 reviews average 4.4 out of 5, and reviewers praise its ease of use.
- ClaimsGateway's workflows are configured by the business without developers, and it serves insurers, agencies, TPAs and self-insurers as well as brokers.
- A broker does not have to choose one: a claims platform can run beside a broker management system.
What is the short answer?
Choose JAVLN when the brokerage wants one system for quoting, renewals, trust accounting and claims, and its claims volumes fit comfortably in a module. Choose ClaimsGateway when claims is where the pressure sits, and the brokerage wants a configurable claims platform without replacing the system that runs its accounts.
They are not alternatives in the usual sense. JAVLN is the system of record for the whole brokerage. ClaimsGateway is the system of record for claims only. So the real question is whether claims needs its own platform at all, or whether a broker management system's claims module is enough. According to NIBA, its members represent 96% of the $35.6 billion in general insurance broker premium.
Where is JAVLN the better choice?
JAVLN is the better choice for a broker that wants the whole business in one system. It describes one platform for "quoting, binding, renewals, claims, trust accounting and compliance". JAVLN Officetech adds document management and workflow automation inside Microsoft 365, and it states SOC 2 Type 2 compliance.
Its local footprint is a strength too. JAVLN has offices in Melbourne and Auckland, and names Australian and New Zealand customers including BJS Insurance Brokers, BMS Insurance Group, BOTT Insurance Group and NZbrokers. For a broker replacing an old broking system, that is a strong, regionally focused option.
What its users say is positive on the whole. According to Capterra, JAVLN Platform's 7 reviews average 4.4 out of 5, with ease of use rated 4.9. Reviewers praise easy navigation, a modern design, less manual work once trained, and a claims payment process described as user-friendly. Seven reviews on one platform is a small sample, so these are observations rather than counted themes.
Where is ClaimsGateway the better choice?
ClaimsGateway is the better choice when claims volume, consistency or client expectations have outgrown a broking system's claims module. Its workflows are configured by the business without developers. It covers the claim from first notice to close, with payments, reconciliation, fraud detection and AML sanctions checks built in.
The same Capterra reviews point at where a dedicated claims platform can help. Reviewers mention difficulty running reports, double processing errors, commission and premium screens they found messy, configuration that is too manual for a large application, and duplicate claims registrations not being detected. Again, these come from 7 reviews on one platform, read through search results in October 2026.
ClaimsGateway also reaches beyond broking. It serves insurers, underwriting agencies, TPAs and self-insured organisations, which suits a broking group whose claims work extends into those areas.
Can a broker run both?
Yes. A dedicated claims platform is built to sit beside a broker management system, so a broker can keep JAVLN for quoting, renewals and trust accounting while running claims on ClaimsGateway. The two would be connected through ClaimsGateway's custom API integrations, since no ready-made JAVLN integration is listed.
Running both makes sense when claims is a large part of the brokerage's work. Claims staff get a system built around the claim, while the rest of the business stays where it is. The ClaimsGateway insurance brokers page describes that set-up for broker claims teams.
For a broker unsure whether claims needs its own system at all, the brokers and claims software works through the signs.
How do they compare side by side?
Side by side, the difference is product type before it is features. JAVLN is a broker management system with claims as one module. ClaimsGateway is a claims platform that connects to a broking system. JAVLN covers trust accounting and quoting; ClaimsGateway covers payments, fraud and sanctions checks inside claims.
- Product type. ClaimsGateway: Dedicated claims platform; JAVLN: Broker management system.
- Claims scope. ClaimsGateway: The whole product; JAVLN: One module of a broking and policy platform.
- Who changes workflows. ClaimsGateway: The business, without developers; JAVLN: Not stated on the homepage; Capterra reviewers call configuration manual.
- Quoting and trust accounting. ClaimsGateway: Not described; it is a claims platform; JAVLN: Yes.
- Claims payments. ClaimsGateway: Built in, with reconciliation, fraud and AML sanctions checks; JAVLN: Claims payments described by Capterra reviewers as user-friendly.
- Integrations. ClaimsGateway: Steadfast Insight, Zendesk, MYOB Acumatica, Salesforce, custom API; JAVLN: Microsoft 365.
- Segments served. ClaimsGateway: Insurers, underwriting agencies, brokers, TPAs, self-insured; JAVLN: Brokers, agencies, underwriters.
- Security certification. ClaimsGateway: ISO/IEC 27001; JAVLN: SOC 2 Type 2.
- Australian and New Zealand presence. ClaimsGateway: Hosted in Microsoft Azure, Australia East (Sydney); JAVLN: Offices in Melbourne and Auckland.
- Pricing model. ClaimsGateway: Volume-based; from AUD 5,500 a year ex GST (October 2026); JAVLN: Pricing pages per product; rates not reviewed here.
All facts were checked on each vendor's site, or on Capterra through search results, in October 2026.
Frequently asked questions
What is JAVLN?
JAVLN is a cloud broker management system for insurance brokers, agencies and underwriters in Australia and New Zealand, with offices in Melbourne and Auckland. Its platform covers quoting, binding, renewals, claims, trust accounting and compliance. JAVLN Officetech adds document management and workflow automation inside Microsoft 365.
Does JAVLN do claims?
Yes. Claims is one of the functions in the JAVLN Platform, alongside quoting, binding, renewals and trust accounting. Capterra reviewers describe registering claims and making claims payments in the system. However, claims is one module of a broking system rather than the whole product, which matters for brokers with heavy claims volumes.
Do I need claims software if I use JAVLN?
Not necessarily. JAVLN's claims module may be enough while volumes are modest. However, brokers with high claims volumes, many insurers or demanding clients sometimes add a dedicated claims platform beside their broker management system. The signs are staff keeping their own spreadsheets, and clients asking for updates the broker cannot give.
Does ClaimsGateway integrate with JAVLN?
No ready-made JAVLN integration is listed. ClaimsGateway lists integrations with Steadfast Insight, Zendesk, MYOB Acumatica and Salesforce, and offers custom API integrations for other systems. A broker running JAVLN should scope with ClaimsGateway which data needs to pass between the two systems before deciding.
Which suits New Zealand brokers?
Both can. JAVLN has an Auckland office and names New Zealand customers such as NZbrokers. ClaimsGateway is hosted in Microsoft Azure's Australia East region in Sydney. New Zealand brokers should check where data is held and where support is based for each.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- JAVLN alternatives for claims: other options in Australia and New Zealand.
- ClaimsGateway and Curium compared: two dedicated claims platforms head to head.
- Claims software for brokers: the wider market for broker claims teams.
Sources
- Capterra. "JAVLN Platform." Read through search results, 16 October 2026; full review text not collected. https://www.capterra.com/p/209349/JAVLN/
- JAVLN. Website, checked 16 October 2026. https://javln.com
- ClaimsGateway. Website and security page, checked 16 October 2026. https://www.claimsgateway.com/platform/security-compliance
- National Insurance Brokers Association (NIBA). Home page, checked 16 October 2026. https://www.niba.com.au
- Reddit and New Zealand broker forums were not collected for this article.
