On March 19 in Sydney, ClaimsGateway Account Executive Georgia McKelvey will join industry leaders on a panel exploring how the claims function is evolving - and what that means for the future of insurance.
The insurance industry is evolving rapidly - and claims management is at the centre of that change. Advances in technology, rising customer expectations, and the increasing complexity of claims are reshaping how insurers, brokers, and TPAs operate.
At ClaimsGateway, intelligent claims management isn’t just technology - it’s a smarter way of working. That’s why we’re proud to be part of Insurance News Outlook 2026, one of Australia’s most influential insurance industry events.
The Insurance News Outlook 2026 Conference: What to Expect
Hosted by Insurance News, Outlook 2026 is a one-day conference focused on the most pressing issues facing the insurance sector. As an independent publisher with no ties to insurers or industry associations, Insurance News is known for facilitating open, forward-looking conversations.
Now in its third year, the event continues to grow in influence, attracting senior professionals from across claims, broking, underwriting, and insurtech. The 2026 agenda covers a wide range of topics, including artificial intelligence, cyber risk, workplace wellbeing, and the future of insurance operations.
The Evolution of Claims: A Panel You Won't Want to Miss
Georgia will take part in a dedicated panel session titled “The Evolution of Claims”, which will examine how claims management is being reshaped by technology, changing policyholder expectations, and lessons learned from major weather and catastrophe events.
The discussion will explore:
• How expectations around speed, transparency, and communication have changed
• The growing role of technology in improving claims efficiency and outcomes
• What modern claims teams need to stay resilient and future-ready
For claims professionals, brokers, insurers, and insurtech leaders, the session offers practical insights into how the claims function is evolving - and how organisations can adapt.
Why Claims Technology Matters More than Ever
Claims have always been the moment of truth in insurance. It’s where trust is built or lost. Today, that moment is under more pressure than ever before.
Policyholders now expect the same level of visibility and responsiveness from insurers that they experience in other digital-first industries. Manual processes, fragmented systems, and limited transparency no longer meet the mark.
At ClaimsGateway, we see first-hand how intelligent claims management technology enables:
• Faster claim resolution and reduced cycle times
• Improved visibility for brokers and insurers
• More consistent, compliant claims handling
• Better experiences for claims teams and customers alike
These themes will be central to the conversation at Outlook 2026, as the industry looks to balance automation with human expertise.
What Else Is on the Agenda at Outlook 2026?
In addition to the claims panel, the conference program includes:
• A keynote address from Andrew Hall, CEO of the Insurance Council of Australia, on the major challenges facing the sector
• Panels exploring the future of broking and insurance distribution
• Sessions focused on AI, cyber risk, and workforce wellbeing
• Leadership discussions on navigating change in a complex risk environment
Be Part of the Conversation
The evolution of claims is happening now. Organisations that invest in intelligent claims management will be better positioned to meet rising expectations, manage complexity, and deliver better outcomes.
We look forward to joining the conversation in Sydney on March 19. And if you’d like to learn how ClaimsGateway is helping insurers, brokers, and TPAs transform their claims experience, we’d be happy to show you.
Book a demo here.
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