Salesforce shops have two routes for claims. Native: Salesforce's own Insurance Claims Management product, or an app built to run inside Salesforce. Integrated: a dedicated claims platform that connects to Salesforce, so customer data flows both ways. ClaimsGateway (claimsgateway.com) is an integrated platform with a named Salesforce integration.
Key takeaways
- The first decision is native or integrated: claims inside Salesforce, or a claims platform connected to it.
- According to Salesforce, its Insurance Claims Management product covers "intake, adjudication, reserves, and payment".
- Salesforce's Australian pricing page listed Insurance Claims Management at AU$70,000 per 50,000 Claims Management Credits in October 2026.
- According to Salesforce, its platform can "integrate digital capabilities with your existing core claims system", so integration is a supported path.
- Integrated platforms suit teams that want a claims-first system while keeping Salesforce as the customer record.
Should claims run natively in Salesforce or in an integrated platform?
It depends on where the claims team wants to work. Native claims keep everything inside Salesforce, which suits organisations already running their service and policy work there. An integrated claims platform keeps claims in a system built for them, with Salesforce holding the customer record. The two are connected so neither is keyed twice.
Native has clear appeal. One platform, one login and one data model reduce integration work. According to Salesforce, its insurance claims product manages "the entire claims lifecycle, including First Notice of Loss intake through adjudication, reserve management, payment, and more".
Integrated has its own case. A dedicated claims platform is designed around the claim, and it may be configured by the claims team rather than by Salesforce administrators. Salesforce itself supports this route, describing an "open API architecture that integrates with other property and casualty insurance software".
How were these options assessed?
Each option was assessed on the profile's standard rows: claims scope, who changes workflows, segments served and presence in Australia and New Zealand. Two rows were added: whether the product runs inside Salesforce, and how it connects to Salesforce, as published. Facts were checked on each vendor's own pages in October 2026, or dated where older.
The distinction matters for ownership. A native product is configured inside Salesforce. An integrated platform, by contrast, is configured in its own system, with an integration to maintain.
The order is not a ranking. ClaimsGateway is listed first, then Salesforce's own product, then the other options. The ClaimsGateway features page describes its capabilities.
Which claims software integrates with Salesforce?
Insurers, agencies, brokers and TPAs that want a dedicated claims platform connected to Salesforce may look first at ClaimsGateway. Organisations wanting claims inside Salesforce may prefer Salesforce's Insurance Claims Management product. Shift's AppExchange app suits automation of simple claims, and Guidewire offers a MuleSoft route for ClaimCenter. Each entry carries the same fields.
1. ClaimsGateway
Best for: Claims teams that want a dedicated claims platform connected to Salesforce, rather than claims inside it.
Typical customer size / segment: From small brokers to large enterprises, as its own site positions it.
Key strengths:
- A named Salesforce integration, alongside Zendesk, MYOB Acumatica and Steadfast Insight, plus custom API integrations.
- An API-first platform covering the claim from first notice of loss to close.
- Workflows configured without developers, with changes owned by the business.
Claims scope: The whole product.
Who changes workflows: The business, without developers.
Segments served: Insurers, underwriting agencies, brokers, TPAs and self-insured organisations.
Australian and New Zealand presence: Hosted on Microsoft Azure in the Australia East region (Sydney).
Runs inside Salesforce: No; it is a separate platform.
Connection to Salesforce, as published: A named integration.
Watch-outs: Buyers who want a Salesforce-native app, configured inside Salesforce, will be better served by a native product.
Pricing: Volume-based, set by annual claim volume, with unlimited users. Its pricing page listed plans from AUD 5,500 a year ex GST in October 2026. An implementation fee and a minimum 3-year term apply.
2. Salesforce Insurance Claims Management
Best for: Insurers and MGAs already running service, policy and sales in Salesforce that want claims there too.
Typical customer size / segment: Carriers and MGAs, as its property and casualty page describes (salesforce.com, October 2026).
Key strengths:
- Claims lifecycle "across intake, adjudication, reserves, and payment", as its pricing page describes.
- Omni-channel claim intake "via web, smartphone, contact center, and chat".
- Rules that advance a claim through defined states, with actions tied to each change.
Claims scope: One product within Salesforce's insurance offering.
Who changes workflows: Configured inside Salesforce; its page describes "highly configurable" intake.
Segments served: Property and casualty carriers and MGAs.
Australian and New Zealand presence: An Australian pricing page in Australian dollars.
Runs inside Salesforce: Yes.
Connection to Salesforce, as published: Native.
Watch-outs: Pricing is by Claims Management Credits, so buyers should model how many credits their claim volumes use.
Pricing: AU$70,000 per 50,000 Claims Management Credits, on its Australian pricing page in October 2026.
3. Shift Claims Automation
Best for: Insurers on Salesforce that want simple claims settled automatically, without a claims handler.
Typical customer size / segment: Insurers, as its 2021 launch described.
Key strengths:
- An AI decision engine that assesses coverage, liability and documentation, as reported at launch.
- Screening for possible fraud on each claim.
- Settlement of straightforward claims by service staff, without a loss adjuster.
Claims scope: Automation of simple claims, beside a claims system.
Who changes workflows: Not stated in the launch coverage.
Segments served: Insurers.
Australian and New Zealand presence: Not stated in the launch coverage.
Runs inside Salesforce: Available on Salesforce AppExchange, integrating with existing Salesforce deployments.
Connection to Salesforce, as published: AppExchange app.
Watch-outs: The details here come from July 2021 launch coverage, so check the current AppExchange listing.
Pricing: Not published.
4. Guidewire ClaimCenter
Best for: Carriers running Guidewire that want ClaimCenter connected to Salesforce for service teams.
Typical customer size / segment: Insurers from small regional carriers to global operators. Guidewire states "270+ customers in more than 30 countries" (guidewire.com, October 2026).
Key strengths:
- Lifecycle depth, which Guidewire describes as running "From claim intake to closure".
- Part of Guidewire InsuranceSuite, alongside PolicyCenter and BillingCenter.
- A sample connector for MuleSoft, which links ClaimCenter to other applications through its cloud API.
Claims scope: One application in a core insurance suite.
Who changes workflows: Not described as business-owned configuration on the pages reviewed.
Segments served: Property and casualty insurers.
Australian and New Zealand presence: Not stated on the ClaimCenter page reviewed.
Runs inside Salesforce: No; it is a separate core system.
Connection to Salesforce, as published: Through MuleSoft, using its sample connector.
Watch-outs: It is sized for carriers, and the connector is described as a sample, so integration work should be scoped.
Pricing: Contact for pricing.
Which approach fits?
Choose native when Salesforce is already the system your claims and service teams live in, and you want one platform to configure. Choose an integrated claims platform when the claims team wants a system built around the claim, configured by them, with Salesforce kept as the customer record. Either way, test the data flow both ways.
Three checks help:
- Map the data. List what must flow from Salesforce to claims, and back.
- Name the owner. Decide who configures the claims process: Salesforce administrators or the claims team.
- Model the cost. Compare credit-based, volume-based and per-user pricing at your real volumes.
The claims automation software list covers automation options in more detail.
Frequently asked questions
Does Salesforce have claims management?
Yes. Salesforce offers Insurance Claims Management, which it describes as managing claims "across intake, adjudication, reserves, and payment". It runs inside Salesforce. Its Australian pricing page listed it at AU$70,000 per 50,000 Claims Management Credits in October 2026. Check current pricing and scope with Salesforce.
What is Salesforce Financial Services Cloud for insurance?
Financial Services Cloud is Salesforce's platform for financial services firms, including insurers. For insurance, it covers sales, service and policyholder records, with insurance products such as policy management and Insurance Claims Management available alongside. Salesforce describes it as one platform for quoting, policy and claims work.
Can a claims platform sync with Salesforce?
Yes. A dedicated claims platform can connect to Salesforce so customer and claim details flow between them. ClaimsGateway, for example, lists Salesforce among its named integrations. Salesforce describes an open API architecture that integrates with other insurance software, including existing core claims systems.
Native or integrated: which is better?
Neither is better in general. Native suits organisations whose teams already work in Salesforce and want one platform to configure. Integrated suits claims teams that want a claims-first system they configure themselves, with Salesforce as the customer record. The deciding factors are ownership, data flow and cost.
Which claims systems integrate with Salesforce?
ClaimsGateway lists a named Salesforce integration. Salesforce's own Insurance Claims Management runs natively. Shift Claims Automation launched on Salesforce AppExchange in 2021. Guidewire offers a sample MuleSoft connector for ClaimCenter. Ask any other vendor whether its integration is built and maintained, or custom work.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Claims payment software: platforms with payments built in.
- End-to-end claims platforms: FNOL to settlement in one system.
- Claims management systems explained: what a claims system does.
Sources
- Salesforce. "Insurance Claims Management Pricing." Australian page, checked 24 October 2026. https://www.salesforce.com/au/financial-services/pricing/insurance-claims-management-pricing/
- Salesforce. "Property and casualty insurance software." Checked 24 October 2026. https://www.salesforce.com/financial-services/property-casualty-insurance-software/
- CIO Influence. "Shift Technology announces Shift Claims Automation on Salesforce AppExchange." 22 July 2021. https://cioinfluence.com/automation/shift-technology-announces-shift-claims-automation-on-salesforce-appexchange-the-worlds-leading-enterprise-cloud-marketplace/
- Guidewire. Developer site, sample connector for MuleSoft. https://developer.guidewire.com (read through search results)
- ClaimsGateway and Guidewire websites, checked 16 October 2026: claimsgateway.com, guidewire.com.
