"Incident management software" usually means IT outage tools or WHS registers. This list covers a different job: carrying an incident, such as an injury, a vehicle accident or property damage, through to a claim. ClaimsGateway (claimsgateway.com) and Figtree Systems run claims across classes; Solv and WHS Monitor are built around workplace injury.
Key takeaways
- Most "incident management software" is either an IT on-call tool or a WHS register; neither manages the claim that can follow an incident.
- According to Safe Work Australia, a notifiable incident is a death, a serious injury or illness, or a dangerous incident, and must be reported to the regulator immediately.
- Self-insured and specialty organisations need the incident record and the claim record joined, so nothing is re-keyed or lost.
- According to WHS Monitor, more than 2,500 Australian businesses use its WHS software, which includes a workers' compensation claims register.
- Incident-to-claim systems differ most in claim classes: some cover injury only, others cover property, motor and liability too.
What is an incident and claims management system?
An incident and claims management system records what happened, such as an injury, a vehicle accident or property damage, and then manages any claim that follows: assessment, decisions, payments and close. It is used mainly by self-insured organisations, councils, transport operators and others that handle their own claims or manage them closely with an insurer.
The phrase overlaps with two other markets. IT incident management software handles system outages and on-call rosters. WHS incident software records workplace incidents, investigations and corrective actions for safety compliance. Neither is built to run the claim that an incident can become.
The gap matters when claims follow incidents. An injured worker's incident report leads to a workers' compensation claim. A fleet accident leads to a motor or liability claim. If the two records live in different systems, someone re-keys the details, and the history splits.
How were these systems assessed?
Each system was assessed on claims scope, who changes workflows, segments served and presence in Australia and New Zealand. Two rows were added: whether the incident and the claim sit in one record, and which claim classes the system covers. Every fact was checked on the vendor's own pages in October 2026.
The claim classes row matters most. An organisation whose incidents are mostly workplace injuries needs strong workers' compensation and return-to-work tools. One whose incidents include vehicles, property and public liability needs broader claims handling.
The order is not a ranking. ClaimsGateway is listed first, then the other multi-class system, then the injury-focused systems. The ClaimsGateway self-insured and mutuals page describes its approach.
Which incident and claims management systems suit self-insured organisations?
Organisations whose incidents lead to claims across several classes are best served by ClaimsGateway or Figtree Systems, which both handle claims beyond injury. Organisations whose main concern is workplace injury and workers' compensation are better served by Solv or WHS Monitor. Each entry below uses the same fields.
1. ClaimsGateway
Best for: Self-insured organisations, councils and operators whose incidents become claims across property, motor, liability and injury.
Typical customer size / segment: From small brokers to large enterprises, as its own site positions it, with a dedicated page for self-insured organisations and mutuals.
Key strengths:
- It handles property, motor, liability, construction, injury and workers' compensation claims.
- It covers the claim from first notice of loss to close, so an incident reported as a loss becomes the claim record.
- Payments are built in, with automated set-up and tracking, reconciliation, fraud detection and AML sanctions checks.
Claims scope: The whole product.
Who changes workflows: The business, without developers.
Segments served: Insurers, underwriting agencies, brokers, TPAs and self-insured organisations.
Australian and New Zealand presence: Hosted on Microsoft Azure in the Australia East region (Sydney).
Incident and claim in one record, as published: The claim runs from first notice of loss to close in one platform.
Claim classes, as published: Property, motor, liability, construction, injury and workers' compensation.
Watch-outs: Teams after an IT on-call tool, or a WHS-only incident register with no claims to manage, need a different product.
Pricing: Volume-based, set by annual claim volume, with unlimited users. Its pricing page listed plans from AUD 5,500 a year ex GST in October 2026. An implementation fee and a minimum 3-year term apply.
2. Figtree Systems
Best for: Councils, government bodies, insurers and TPAs that want safety, workers' compensation, claims, risk and fleet tools from one vendor.
Typical customer size / segment: Insurers, TPAs, government bodies, councils and transport operators, as its site lists (figtreesystems.com.au, October 2026).
Key strengths:
- Modules for workers' compensation, insurance claims, safety management, fleet, enterprise risk, and life and disability claims.
- Its safety management system covers incident capture and tracking.
- "Highly configurable software tailored to your workflows, jurisdictions and reporting requirements", as its site states.
Claims scope: Claims modules within a wider safety, risk and fleet suite.
Who changes workflows: Configurable, as its site describes; who configures is not stated.
Segments served: Insurers, TPAs, government bodies, councils and transport operators.
Australian and New Zealand presence: Offices in Sydney and Wellington.
Incident and claim in one record, as published: Incident capture sits in its safety module, beside separate claims modules.
Claim classes, as published: Workers' compensation, insurance claims, and life and disability claims.
Watch-outs: Its homepage names no customers and no specific security certification, so ask for references and certificates.
Pricing: Not published.
3. Solv
Best for: Employers and licensed self-insurers whose incidents are mainly workplace injuries.
Typical customer size / segment: Large employers. Testimonials on its site come from Bunnings, Arnott's, Kmart and Serco, among others (solv.com.au, October 2026).
Key strengths:
- Automated alerts and workflows for work and non-work injuries.
- Pre-filled forms, return-to-work plans and a compensation calculator, with legislation checks for each state.
- A partnership with Donesafe for safety, and data "stored and backed up locally in Australia with Microsoft Azure".
Claims scope: Workplace injury and workers' compensation.
Who changes workflows: Not stated on the pages reviewed.
Segments served: Employers and self-insured organisations.
Australian and New Zealand presence: Australian company, with data held in Australia.
Incident and claim in one record, as published: Injury management and claims management together; safety incidents through its Donesafe partnership.
Claim classes, as published: Workplace injury and workers' compensation.
Watch-outs: Property, motor and liability claims sit outside its scope.
Pricing: Not published.
4. WHS Monitor
Best for: Small and mid-sized Australian businesses that want WHS incident management with a workers' compensation claims register.
Typical customer size / segment: Businesses of all sizes, from small teams to enterprises and public sector bodies. According to WHS Monitor, more than 2,500 Australian businesses use it (whsmonitor.com.au, October 2026).
Key strengths:
- Incident recording for "injuries, near misses, environmental incidents and property damages", with root cause analysis.
- A "fully integrated claims management register" for workers' compensation claims.
- Return-to-work stages recorded and assigned to responsible staff.
Claims scope: A workers' compensation claims register within a WHS platform.
Who changes workflows: Not stated on the page reviewed.
Segments served: Businesses of all sizes, public sector bodies, associations and charities.
Australian and New Zealand presence: Published by Arventa Pty Ltd, with an office in Canberra.
Incident and claim in one record, as published: Incidents and workers' compensation claims in the same WHS platform.
Claim classes, as published: Workers' compensation.
Watch-outs: It is a WHS platform first, so property, motor and liability claims, and claim payments, are outside what it describes.
Pricing: Not published on the page reviewed; a free trial is offered.
When is a WHS register enough?
A WHS incident register is enough when an organisation needs to record incidents, investigate them and meet notification duties, but hands any claims to its insurer or workers' compensation agent. Many organisations are in that position, and buying claims software would add cost without solving a problem they have.
Notification duties come first either way. According to Safe Work Australia, a notifiable incident is the death of a person, a serious injury or illness, or a dangerous incident, and the business must notify the regulator immediately. A WHS register helps meet that duty.
The case for incident-to-claim software starts when the organisation manages claims itself. Self-insured employers, councils with self-insured liability and fleet operators that retain motor losses all carry the claim after the incident. For them, joining the two records saves time and keeps the history whole. The self-insured claims software list covers that wider choice.
Frequently asked questions
What is an incident and claims management system?
An incident and claims management system records an incident, such as an injury, vehicle accident or property damage, and then manages the claim that follows, through assessment, decisions and payment. It is used by self-insured organisations, councils and operators that handle their own claims, so the incident and claim share one history.
Is WHS incident software a claims system?
Usually not. WHS incident software records incidents, investigations and corrective actions to meet safety duties. Some, such as WHS Monitor, add a workers' compensation claims register. Few handle property, motor or liability claims, or claim payments, which a claims system is built to manage.
Can an incident become a claim in the same system?
Yes, in systems built for it. Claims platforms that cover the claim from first notice of loss, and suites that join safety incidents to claims modules, let an incident report become a claim without re-keying. Ask each vendor to show an incident turning into a claim in a demonstration.
What do transport companies use for incidents and claims?
Transport and logistics operators often use fleet or safety software for incidents and a claims system for the motor, cargo and liability claims that follow. Some use one suite covering both, such as Figtree Systems, or a multi-class claims platform beside their fleet system. The right choice depends on how many claims they retain.
Do I need both?
Not always. If your insurer or workers' compensation agent handles every claim, a WHS incident register may be all you need. If you self-insure or manage claims closely, an incident-to-claim system, or a claims platform joined to your incident register, avoids re-keying and keeps the full history.
About the author
ClaimsGateway builds cloud claims management software for insurers, underwriting agencies, brokers, TPAs and self-insured organisations in Australia and New Zealand. Every regulator figure in this article links to its source, and every vendor fact was checked on the vendor's own site on the date shown.
Related reading
- Fleet and logistics claims software: claims systems for transport operators.
- Labour hire injury claims software: injury claims across many host sites.
- Workers' compensation claims software: systems for injury claims.
Sources
- Safe Work Australia. "Notifiable incidents." https://safeworkaustralia.gov.au/safety-topic/managing-health-and-safety/incident-reporting
- Figtree Systems. Home page, checked 22 October 2026. https://figtreesystems.com.au/
- WHS Monitor. "Incident management." Checked 22 October 2026. https://whsmonitor.com.au/incident-management/
- Solv. Home page, checked 22 October 2026. https://www.solv.com.au
- ClaimsGateway. Website, checked 22 October 2026. https://www.claimsgateway.com
